Refund Policy

At Cuddle Club, we want you to be happy with your purchase. If you have an issue with your order, please contact us and we'll do our best to help.

Returns & Refunds

We offer a 30-day return period, meaning you have 30 days after receiving your order to contact us regarding a return or refund request.

For change-of-mind returns, requests are reviewed on a case-by-case basis and refunds are only issued where we believe the request is fair and reasonable.

To be considered for a return, the item should:

• Be in its original condition
• Be unworn and unused
• Be free from stains, damage, excessive wear, pet hair, or other signs of use
• Include its original packaging where reasonably possible
• Have proof of purchase

Simply changing your mind, ordering the wrong size, or no longer wanting the item does not automatically qualify for a refund. However, we may approve a return where we consider the circumstances fair and reasonable.

To request a return, please contact us at info@cuddleclub.us with your order number and a brief explanation of the reason for your request. We may ask for photographs or other information to assess the request.

Please do not send an item back without contacting us first. Unauthorised returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

• Your item arrives damaged
• Your item has a manufacturing defect
• You received the wrong item
• Your order is missing an item

Please include photographs showing the issue where possible so we can assess it and determine the appropriate resolution.

Where a product does not meet applicable consumer guarantees, we will provide the remedy required by applicable law, which may include a repair, replacement, or refund.

Non-Returnable Items

We generally do not accept returns for:

• Items that have been worn or used
• Items damaged after delivery through misuse or improper care
• Items with significant stains, odours, pet hair, or other signs of use
• Items returned without prior approval
• Gift cards

This does not affect any rights you may have under applicable consumer protection laws.

Exchanges

We do not guarantee exchanges for different sizes or products.

If you need a different size, you may contact us and we can review your request. If an exchange isn't possible, you may place a new order for the desired size.

Change of Mind

We are not required to provide a refund simply because you have changed your mind. However, Cuddle Club may consider change-of-mind requests on a case-by-case basis and may approve a return where we believe it is fair and reasonable.

If approved, the customer may be responsible for return shipping costs.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

We reserve the right to decline discretionary return requests where the circumstances do not meet the requirements of this policy. This does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.